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MissionPlatinumTel Wireless is a technology-driven company dedicated to delivering wireless services on a pay-as-you-go basis to subscribers through multiple channels. Our services are carefully modeled to feature simplified billing with no contracts, deposits, or hidden fees. PlatinumTel is devoted to bringing its urban lifestyle products to inner-city, youth, and budget conscience segments of the United States population. Since its inception, PlatinumTel has adopted innovation as its cornerstone in delivering its services to satisfied consumers. ProfileOperating since 2002, PlatinumTel has successfully expanded and grown into a thriving nationwide pay-as-you-go company. Here at PlatinumTel, we pride ourselves on our excellent research and development that enables us to compete aggressively in a dynamic and ever-changing wireless industry. The Many Ways We Care and ExcelCustomer ServiceOur highly-trained customer care specialists will be more than happy to handle all of your requests. For any technical problems, issues, or questions, our customer care department is available seven days a week. Our hours of operation are as follows:
Monday-Saturday 8AM-10PM Central Standard Time Sales Support TeamPlatinumTel's Sales Support Team integrates sales and marketing in order to help agents achieve maximum results. Our dedicated and experienced sales representatives and account managers operate in a high-availability environment guaranteeing the best possible service through multiple sales channels. Information TechnologyOur in-house IT Team is available 24/7 to facilitate smooth operations with minimal interruptions. PlatinumTel's IT systems run at five-nines availability, which means that our systems are available 99.999% of the time in any given year. Our highly experienced Research and Development Team ensures that customer and client needs are met in a timely fashion. In an ever-changing wireless industry, our teams are able to translate business and market requirements into business solutions to better serve the needs of our business partners and consumers alike. In 2003, PlatinumTel launched PTX2, the PlatinumTel Telephone Processing Technology Platform, an enterprise-wide system that operates in a distributed environment. It integrates many components including user-friendly Customer Service Management (CSM) And Customer Relationship Management (CRM) systems, billing and rating engines, a Web transaction processing system for the retail channel, a Web transaction processing and account management system for the consumer, Point of Sale and Inventory Management Systems, and state-of-the-art Interactive Voice Response (IVR) systems. |
