General Phone Use Instructions:

PlatinumTel Voicemail

  1. Press and hold envelope key until "connecting...(Your phone number)" displays on the screen
  2. Create a 4-10 digit personal pass code and press #
  3. Record your name (10 seconds)
  4. Record your personal greeting (30 seconds) or select a standard greeting
  5. You can turn One-Touch access on or off. When turned on, you don't have to enter your pass code to check your voicemail from your cell phone

PlatinumTel Text Messaging

SMS (or Text messaging) is available as an option with all plans on capable handsets. SMS messages are limited to 160 characters per message. Though different based on your handset, generally you must access a "messaging" menu on your phone to send or read messages. Find the "write" or "compose" option, provide the recepient's telephone number, input your message, and then send.

3-Way Calling

PlatinumTel 3-Way Calling is included in all prepaid plans and is charged as regular airtime per call. To add a third party into a conversation, simply dial the third party's number and press Send Talk again to connect both parties with you.

PlatinumTel Call Waiting

PlatinumTel Call Waiting is included in all prepaid plans. To use call-waiting, simply press the Send/Talk button when you hear a short beep while on the phone with another party. This will place your original call on hold and answer your second call. To return to your original call just press Send/Talk. When using call waiting, you will be charged regular airtime for each call.

How to Check Balance or Add Airtime

To check balance or add airtime 24 hours a day, simply dial #ADD (#233) from your wireless phone (airtime charges apply). From a land line phone you may dial 1-866-2-REFILL (1-866-273-3455) and simply follow the voice prompts.

You can also check your balance by sending a text message to 9080 with the word "BAL" in the body of the message. This is a free service.

From www.ptel.com go to My Account tab, enter Mobile Number and Password, select Top-Up, enter Pin Number, confirm PIN number being loaded, select Enter to submit.

From your PlatinumTel phone, access the web via the mobile browser. From the home screen select "My Account". Your balance will be displayed. This service is not available on Android devices.

From your wireless phone you may add a PIN onto your account by sending a text to PT01 (7801). Simply add the PIN into the message and press "Send".